FAQ’s
This page applies to Bongo in Australia.
1. How can I use BONGO?
All you need to do is text message your question to199 266 46 (total cost $4.50 per msg sent includes researched answer, all texts, and GST). Anything can be asked and within a few minutes you’ll receive an answer back on your mobile phone. Answers will be concise because 199BONGOis limited to 1 text message per answer, which equals 160 characters.
2. Can anyone use 199BONGO?
199BONGO is available to all mobile phone users on all networks in Australia. So you can use it on any mobile phone, anywhere in Australia. You can also use 199BONGO when you are overseas as long as your Australian mobile phone has international roaming.
3. How much does BONGO cost?
The total service cost for 199BONGO is only $4.50 per msg sent. This includes GST and all texts, so the bottom-line is just $4.50. Please note if your message length exceeds the standard text message length (160 characters) you will incur additional charges.
4. Can I ask a question in more than one text message?
No. A single text message is 160 characters. However, most phones allow you to write longer messages. If a text message is over 160 characters it will be divided in to 2 questions and therefore you will be charged twice at $4.50 per msg sent.
5. How does 199BONGO work?
199BONGO works thanks to a number of intelligent human researchers and a very sophisticated software application with a huge database.
6. What questions can I ask?
You can ask 199BONGO anything you could think of. Have a look at our home page for a more comprehensive list of things that we can answer. Also, take a look at our policy to know where we draw the line with questions and answers.
7. Can I reply to answers?
We don’t recommend it because it will appear as another question in our system and you will be billed $4.50 per msg sent. Please see our contact uspage if you would like to leave feedback.
8. What does 199BONGO cost?
199BONGO costs $4.50 per message sent in to Bongo.
9. I’ve asked a question but haven’t received an answer?
If for any reason 199BONGO has received your question but you haven’t received a reply within an hour it’s possible that your text message has been delayed or lost in the mobile phone network. Try sending it again, or email us at bongo@199bongo.com and give details of the question asked, including your mobile phone number, time and date and network operator.
10. How do I give feedback?
You can email us at bongo@199bongo.com. Please feel free to leave us comments, suggestions or just general
feedback about what you think of 199BONGO.
11. Will Bongo service change?
Bongo reserves the right to review and make changes to its policies, service and charges without notice.
Please ensure that you read the Terms and Conditions and FAQ page which will display the latest information.
